Claim Analyst

DEPARTMENT: CLAIMS

BRANCH:          HEAD OFFICE

REPORTS TO:   HEAD OF CLAIMS AND LEGAL

Purpose of the Position

• To process Non-Motor, Motor and legal  claims and handle correspondence related to claims.

Responsibility and Authority

• Registration of new Motor and Non-Motor insurance claims and obtaining claim supporting documents.
• Handling and processing such insurance claims from registration to settlement/closure.
• Critically scrutinizing claims supporting documents to determine the Company’s liability.
• Appointing service providers to provide external support in the claims process.
• Regularly following up with service providers to ensure submission of reports in accordance with the respective executed SLAs.
• Drafting standard claims correspondence as well as general correspondence to intermediaries and service providers.
• Liaising with intermediaries and service providers to ensure seamless claims service process.
• Scheduling and attending meetings with intermediaries and service providers to resolve claims in dispute
• Attending to clients both on telephone and in person.
• Issuing repair authority and release letters
• Preparing offer letters to clients.
• Raising payment requisition vouchers for approval by the authorized personnel.
• Dispatching remittance advices to clients, intermediaries and service providers.
• Regularly reviewing claims reserves in accordance with the Company’s claims policy and procedures.
• Processing and reconciling various claims accounts and reports with the Finance department.
• Liaising with Underwriting and Business Development Departments on claims experiences, risk improvement  and pricing of products.
• Liaising with Reinsurance Department on claims recoveries from reinsurance partners.
• Preparing demand letters for recoveries and reminders for court attendance.
• Arranging and facilitating salvage disposal under subrogation rights.
• Collection of policy Excess from clients.
• Preparing claims monthly reports.
• Any other duties as assigned by immediate supervisor

Key Performance Indicators

• Current records on registration of new claims together with all relevant data
• Prompt response to intermediaries and service providers on Motor, Non-Motor and Legal insurance claims
• Timely processing of insurance claims
• Timely review of claims reserves
• Timely recoveries under subrogation rights
• Timely preparation of claims report
• High customer satisfaction on all queries

Knowledge and Qualifications

• Bachelor’s degree in business/commerce

• Diploma in Insurance either IIK or ACII.
• 4 years’ work experience in a similar capacity level.

• Good interpersonal and communication skills
• Customer care skills
• Team player
• Computer literacy and familiarity with standard office computer applications

HOW TO APPLY

Interested candidates can apply through the link https://recruitment.geminia.co.ke/ . Job Application, to reach us on or before Wednesday, 21^st July 2026. The application should include a cover letter demonstrating how you meet our requirements and details of your current remuneration. It should be accompanied by a detailed and up-to-date CV with copies of supporting certificates.